Audio Conversion for Cisco Contact Center ( UCCX )

Audio Conversion for Cisco Contact Center ( UCCX )

Audio Conversion for Cisco Contact Center ( UCCX ) using Audacity

Below details the Audio conversion steps required for Cisco Collaboration.

I have used Audacity, a freeware tool for audio conversion.

STEP 1

In case of Stereo files , we will need to split the tracks as only mono audio files will be supported in Cisco collaboration application.

Remove one track.

STEP2

Set the required audio parameters for the audio files.

set project rate to 8000Hz

Set format to 16-Bit PCM

STEP3: Export Audio Files

Export Audio Files as below.

Set the audio format as below and the name of file with .wav format.

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