Audio Conversion for Cisco Contact Center ( UCCX ) using Audacity
Below details the Audio conversion steps required for Cisco Collaboration.
I have used Audacity, a freeware tool for audio conversion.
In case of Stereo files , we will need to split the tracks as only mono audio files will be supported in Cisco collaboration application.
Remove one track.
Set the required audio parameters for the audio files.
set project rate to 8000Hz
Set format to 16-Bit PCM
STEP3: Export Audio Files
Export Audio Files as below.
Set the audio format as below and the name of file with .wav format.